Privacy policy

Who we are

This policy covers the website ladyshoppingagent.com (the "site"). The data controller is Vibe Srl, Italy, whom you can reach at customercare@ladyshoppingagent.com.

What we collect

Three things, and nothing else.

• The newsletter: your email address, the version of the consent text you agreed to and the time you agreed to it, the time you confirmed your subscription, and the time you unsubscribed if you do.
• The contact form: your name, your email address, your store URL if you give one, the platform you picked and the message you write.
• Technical data: none of our own. This site runs no analytics and sets no tracking cookies. The web server keeps access logs, which include the IP address of each request, for 14 days, to spot and stop abuse.

Why and on what basis

• The newsletter: your consent, which you can withdraw at any time — every email carries an unsubscribe link, and you can also write to customercare@ladyshoppingagent.com.
• The contact form: our legitimate interest in answering the question you asked us, and in keeping a record of what we answered.
• The access logs: our legitimate interest in keeping the site available and secure.

Who processes it for us

Resend, Inc. sends our emails and holds the newsletter audience. We use its EU region (eu-west-1), so the audience and the sending records stay in the European Union.

Our servers are hosted in the European Union. Nobody else receives any of this: we sell nothing, we share nothing for advertising, and we use no analytics provider.

How long

• Newsletter: until you unsubscribe or ask us to delete your address; unsubscribed addresses are deleted on request.
• Contact requests: kept while we handle your request and for follow-up, reviewed at least once a year and deleted by hand when no longer needed (at most 24 months).
• Server logs: rotated automatically by size (a few days of traffic on a quiet site, never analysed, never kept on purpose).

Your rights

You can ask us for access to your data, for its rectification, for its erasure, for the restriction of its processing, for a copy in a portable form, and you can object to the processing we base on our legitimate interest or withdraw a consent you gave. Write to customercare@ladyshoppingagent.com; we answer within one month.

If you believe we have handled your data wrongly, you can also lodge a complaint with your national data protection supervisory authority.

The app

Lady AI Shopping Agent, the app installed by merchants on their stores, has its own data handling described to merchants in the app; this policy covers this site only.