Terms of service

The service

Lady AI Shopping Agent is an assistant a merchant installs on an online store: it greets visitors, answers them out loud or in writing, shows products from the store's own catalog, fills the cart and opens the store's checkout. It is available to merchants on supported platforms; Shopify is supported today.

This site is informational. Nothing on it is an offer or a contract: what binds us and a merchant is what the merchant accepts in the app, when installing it and choosing a plan.

Plans and billing

Plans are bought and billed through Shopify's billing; the prices shown on this site are in USD and may change for new subscriptions, never for a running one without notice.

A plan's included minutes are counted per billing month and do not carry over. Minutes beyond them are charged at the plan's own rate, up to the spending limit the merchant approves in Shopify — above that limit the assistant stops rather than billing on.

Availability

The service is provided "as is" and "as available". It depends on third-party artificial-intelligence, voice and hosting providers and on the store's own platform; while one of them is slow or unavailable, the assistant is too.

We give no uptime guarantee and promise no commercial result. We may change, suspend or withdraw part of the service, and we tell merchants beforehand wherever we reasonably can.

Your content

The merchant chooses the portrait, the name, the voice, the welcome and the language, and is responsible for them — including for holding the rights to the portrait, and for the accuracy of the catalog, the prices and the policies the assistant reads from the store.

The merchant is also responsible for telling its own visitors how it handles their data. The assistant always tells a visitor that it is an assistant.

Limitation of liability

So far as the law allows, our liability for any claim arising out of the service is limited to the fees paid for it in the three months before the claim. We are not liable for lost profit, lost sales or lost data.

Changes

We may change these terms. The date at the top of this page says when they last changed, and a change that materially affects a running subscription is sent to the merchant by email before it takes effect.